TERMS AND CONDITIONS

abacus – obrt za intelektualne usluge
Owner: Toni Nogolica
PIN: 59063699929
Address: Ilica 73, 10000 Zagreb, Croatia

1. Scope of Services

Abacus provides translation and related linguistic services, including certified translations, editing, and proofreading (the “Services”). The exact scope, delivery deadlines, and commercial terms for each engagement shall be defined in Abacus’s written offer (the “Offer”).

2. Offers and Price Calculation

2.1 All prices are calculated exclusively per Offer and shall be based on the applicable Ordinance governing fees for court interpreters and court-certified translations.
2.2 The Offer will specify the language pair, estimated volume, type of service, delivery deadline, and total price (exclusive and/or inclusive of VAT, as applicable).
2.3 Unless explicitly stated otherwise, Offers are valid for 15 days from issuance.

3. Acceptance of Offer

3.1 An Offer shall be deemed accepted when the Client confirms acceptance in writing (email suffices) or otherwise provides a clear instruction to proceed.
3.2 Upon acceptance, a binding service contract is concluded under these Terms and Conditions.
3.3 Abacus may request an advance payment or deposit as a condition of commencing work.

4. Delivery and Deadlines

4.1 Delivery deadlines indicated in the Offer are estimates and presume timely provision of legible, final source materials.
4.2 For the purposes of calculating volume and deadlines, one (1) page equals 1,500 characters with spaces, based on the target-language text unless otherwise agreed.
4.3 Unless otherwise agreed in writing, the standard translation rate is up to ten (10) pages within forty-eight (48) hours. Any volume exceeding this standard rate shall be subject to an express service surcharge of 50% on the portion exceeding the standard rate.
4.4 Certified translations and any translations required by law to be issued in written form shall always be delivered physically. Digital copies may be provided for convenience but do not replace the legally required written form.
4.5 Shipping or courier costs for physical delivery shall be invoiced to the Client at cost.
4.6 Delivery via courier or registered mail shall be deemed completed when the shipment is handed over to the courier/postal operator and addressed to the Client’s last notified address. Risk of loss passes at that time. If delivery is refused, uncollected, or otherwise fails due to inaccurate address information provided by the Client, the translation shall be considered delivered, and the invoice shall remain payable. Proof of dispatch or tracking shall constitute proof of delivery.
4.7 If delays arise due to incomplete or modified source materials, force majeure, or other circumstances beyond Abacus’s control, the deadline shall be reasonably extended.

5. Client Obligations

5.1 The Client shall provide complete and accurate source documents and, where relevant, reference materials, terminology, or intended use.
5.2 The Client warrants that the provision and translation of the source materials do not infringe third-party rights.

6. Revisions and Complaints

6.1 Abacus will correct, at no additional charge, any material errors directly attributable to its performance, provided the Client submits a written complaint within 8 days of delivery.
6.2 Revisions resulting from changes in the source text, stylistic preferences, or new instructions after delivery shall be subject to additional fees.

7. Cancellations

7.1 If the Client cancels after acceptance of the Offer, Abacus is entitled to payment for all work completed up to the time of cancellation, and not less than any agreed minimum fee.
7.2 Work already delivered shall be payable in full.

8. Fees and Payment Terms

8.1 Fees shall be invoiced upon delivery of the Services (or as otherwise stated in the Offer).
8.2 All invoices are due and payable within 8 days from the invoice date.
8.3 In case of late payment, statutory default interest and reasonable collection costs may be charged.

9. Confidentiality and Data Protection

9.1 Abacus shall treat all Client materials and information as confidential and shall not disclose them to third parties except where required by law or necessary for performance of the Services (including cooperating translators bound by confidentiality).
9.2 Personal data are processed solely for the purpose of providing the Services and in accordance with applicable data protection legislation.

10. Intellectual Property

10.1 Upon full payment, the Client acquires the right to use the delivered translation for the agreed purpose.
10.2 Abacus retains all copyrights in methodologies, glossaries, and know-how developed during provision of the Services.

11. Quality and Limitation of Liability

11.1 Abacus performs Services with due professional care and in accordance with industry standards and applicable rules for court interpreters.
11.2 Abacus shall not be liable for indirect or consequential damages, including loss of profit or business interruption.
11.3 Liability for direct damages is limited to the total fee paid for the relevant Service, except where such limitation is prohibited by mandatory law.

12. Force Majeure

Abacus shall not be liable for failure or delay caused by events beyond its reasonable control. Performance shall resume as soon as practicable following cessation of such events.

13. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by the laws of the Republic of Croatia. The parties shall first attempt amicable resolution. Failing that, the competent court in Zagreb shall have jurisdiction.

14. Amendments

Abacus may amend these Terms and Conditions from time to time. The version in force at the time of Offer acceptance shall apply to the relevant engagement.